How It Works: For Customers

If you’re here, you probably just got a call or a text from us.

That’s completely normal, and we’re glad you’re checking us out. Ranky conducts manual feedback calls to customers of providers listed on our platform. A pro you recently hired is listed on Ranky (or applying to be), and we’d love to hear how the experience went.

Here’s the important part: we reached out to you. You didn’t submit anything, sign up for anything, or ask to be contacted. That’s actually the whole point.

Quick answers to what you’re probably thinking

Who gave you my number? Providers sometimes share customer contact details with us so we can independently verify service quality.

Are you selling something? No. Ranky never asks for payment, credit cards, or personal information. We only ask about your experience with the service provider.

How do I stop this? If you’d rather not participate, just tell us during the call or reply STOP to the text and we will not contact you again.

Why we don’t let people submit their own reviews

Most review platforms let anyone post a review. That means competitors can leave fake negatives, providers can ask friends for fake positives, and people with an axe to grind drown out the majority of normal, honest experiences.

Ranky works differently. We collect every single review ourselves by reaching out to verified customers. That means:

• Every review comes from someone who actually hired the pro
• No one can flood the system with fake ratings
• The quiet majority of satisfied (or dissatisfied) customers are heard, not just the loudest voices

Your honest feedback is what makes this system work.

What we’ll ask you

The conversation is short, usually just a few minutes. We’ll ask about four things:

Quality of work. Did they deliver what they promised? Is the work holding up?

Professionalism. Were they communicative, respectful, and organized?

Timeliness. Did they show up when expected? Finish on schedule?

Pricing fairness. Was the final cost reasonable and in line with the estimate?

There are no trick questions. We’re just looking for your honest take.

What happens with your feedback

Your review is combined with feedback from other customers to calculate the pro’s quality score. That score determines their ranking on our platform and whether they stay listed at all.

Your name, your choice. With your permission, your review may appear with your first name and city (like “Maria, Denver”). If you’d rather stay anonymous, just say so. Your feedback still counts toward the score either way.

We might check in again later

Some things look great on day one but don’t hold up. A roof repair might leak after the first heavy rain. A moving company might have scratched furniture you didn’t unpack right away. A paint job might start peeling after a few weeks.

That’s why we sometimes follow up a few weeks later to see if your experience has held up. If your opinion changed, in either direction, we want to know.

Your privacy

We keep things simple:

• We only collect your name, phone number, and the content of your review.
• We never sell your data or use it for marketing.
• You can opt out of future contact at any time. Just tell us.
• How your name appears (or doesn’t) is always your call.

Full details are in our Privacy Policy.