Terms of Service

Last updated: April 2026

These terms are a preliminary draft and are pending review by legal counsel before launch. The final version may differ materially from what appears below.

1. Acceptance of Terms

By accessing or using the Ranky website and platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you should not use the Service.

2. Description of Service

Ranky operates a platform that ranks local service providers based on verified customer reviews. The Service includes the website, the provider listing system, the review collection process, and the customer lead delivery system.

3. Provider Terms

3.1 Application and Listing. Providers must complete an application and pass Ranky’s vetting process to be listed on the platform. Meeting the application requirements does not guarantee listing. Ranky reserves the right to decline applications at its sole discretion.

3.2 Commission and Fees. Listed providers agree to pay a one-time vetting fee and a per-deal commission on jobs closed through the Ranky platform. Commission rates are uniform within each service category and are communicated during the application process. Ranky reserves the right to adjust commission rates with reasonable notice.

3.3 Quality Standards. Providers must maintain a quality score at or above Ranky’s minimum threshold. Providers whose score falls below the threshold may be removed from the platform. Ranky will provide notice of declining scores before removal where practicable.

3.4 Review Process. Providers agree to supply accurate, sequential job records as part of the vetting and ongoing review process. Providers may not select which customers are contacted for reviews, pressure customers to provide positive feedback, or attempt to manipulate the review process in any way. Violations may result in immediate removal from the platform.

3.5 Dispute Resolution. If a provider believes a review does not accurately reflect a customer interaction, they may request a review by contacting Ranky. Ranky will investigate disputes in good faith but reserves final discretion over review content and quality scores.

4. General Terms

4.1 Intellectual Property. All content on the Ranky website, including text, graphics, logos, and software, is the property of Ranky and is protected by applicable intellectual property laws.

4.2 Limitation of Liability. Ranky provides the Service on an “as is” basis. To the maximum extent permitted by law, Ranky disclaims all warranties and shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Service.

4.3 Modifications. Ranky reserves the right to modify these Terms at any time. Material changes will be communicated to affected users via email or a notice on the website. Continued use of the Service after changes constitutes acceptance of the modified Terms.

4.4 Termination. Either party may terminate the provider relationship at any time. Providers may request removal of their listing. Ranky may remove providers who violate these Terms or fail to meet quality standards.

4.5 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law provisions.

5. Contact

For questions about these Terms, contact us at hello@heyranky.com.